Shipping Policy

Last Updated: 01/19/2026

Thank you for shopping at Jinlinhi(hereinafter referred to as “the Platform”). This Shipping Policy (hereinafter referred to as “this Policy”) outlines the terms related to shipping destinations, delivery times, shipping costs, and exception handling for products purchased through the Platform. By placing an order on the Platform, you acknowledge that you have read, understood, and agreed to comply with this Policy.

1. Delivery Range

The Platform provides shipping services to the Mainland United States, but temporarily does not support shipping to Alaska, Hawaii, and overseas territories such as Puerto Rico and the U.S. Virgin Islands.

Shipping to PO Box or military postal addresses (APO/FPO) is not supported.

2. Delivery Time

2.1 Standard Shipping

Mainland United States: The default delivery time is 3 to 7 business days. Orders that meet relevant conditions may enjoy shorter delivery times.

2.2 Free Economy Shipping

Orders that meet specific conditions (e.g., an amount of $35 or more) are eligible for Free Economy Shipping, with a delivery time of 5 to 10 business days (including 1 day for stocking and 4 to 7 days for shipping). This service is only applicable to street addresses in the Mainland United States.

3. Shipping Cost Standards

Shipping costs are calculated by product/weight: The default one-time shipping fee for Standard Shipping is 5.99, and the weight-based billing standard is 1.50 per pound.

4. Logistics Partners

The Platform mainly cooperates with logistics companies such as the United States Postal Service (USPS), FedEx, and United Parcel Service (UPS).

5. Order Tracking

After the order is shipped, you can log in to the Platform and check the logistics status of the order on the “My Orders” page. You can enter the logistics tracking number on the official website of the logistics partner or the tracking tool provided by the Platform to check the real-time transportation progress of the package.

6. Exception Handling

6.1 Delayed Delivery

If the order is not delivered beyond the estimated time due to reasons attributable to the logistics company, you can contact customer service. The Platform will assist you in communicating with the logistics partner to understand the specific situation and resolve the issue as soon as possible. If the delay is prolonged, the Platform will provide appropriate compensation (such as coupons) based on the actual situation.

6.2 Product Loss or Damage

If the product you receive is lost or damaged, please contact customer service within 24 hours of signing for it and provide relevant photos or videos as evidence. The Platform will verify and handle the matter with the logistics partner. If it is confirmed that the problem occurred during the logistics transportation process, we will arrange for a reshipment or refund for you.

6.3 Delivery Failure

If delivery fails, the logistics partner will usually leave a notification informing you of the reason for the failure and the subsequent handling method.

7. Contact Us

· Customer Service Email: lzmja@megazr.com. 

Return and Refund Policy

Last Updated: 01/19/2026

Thank you for shopping at Jinlinhi(hereinafter referred to as “the Platform”). This Return and Refund Policy outlines the terms and procedures for returning or exchanging products purchased through our Platform, as well as processing refunds. By placing an order on the Platform, you acknowledge that you have read, understood, and agreed to comply with this Policy.

1. Basic Return & Exchange Rules

1.1 Time Limit for Returns & Exchanges

You must initiate a return or exchange request within 10 calendar days of receiving your order. Requests submitted after this period will be automatically invalid, and we reserve the right to refuse processing.

1.2 Product Integrity Requirements

Products requested for return or exchange must be in brand-new, unused condition with intact original packaging, tags, labels, and accessories (e.g., user manuals, gifts, anti-counterfeiting codes). Products showing signs of disassembly, alteration, or trimming will not be accepted.

1.3 Ineligibility for Returns & Exchanges Due to Damage/Stains

We reserve the right to refuse return or exchange requests if the product has stains, scratches, damage, deformation, or other conditions that affect secondary sales—unless such issues are caused by logistics transportation. This policy applies regardless of whether the 10-day period has elapsed.

1.4 Shipping Costs for Non-Merchant-Related Reasons

If you initiate a return or exchange due to personal reasons (e.g., incorrect size selection, dissatisfaction with style, accidental order placement, or issues unrelated to product quality or merchant error), you will be responsible for all round-trip shipping costs.

1.5 Shipping Costs for Merchant-Related Reasons

We will cover round-trip shipping costs if the return or exchange is caused by:

· Product quality issues (e.g., functional defects, material mismatch);

· Merchant operational errors (e.g., wrong style/size shipped, missing accessories).

You will need to prepay the shipping fee and submit valid logistics vouchers to apply for reimbursement from us.

1.6 Trial Restrictions

· Apparel, Shoes & Bags: You may try these items under proper conditions (e.g., using disposable insoles to avoid cosmetic/perfume contamination), but washed or worn items are ineligible for returns/exchanges.

· Beauty & Skincare Products: Only sample-sized products may be tested. Opened full-sized products will not be accepted for return or exchange (except for quality issues).

1.7 Special Terms for Customized Products

Personalized customized products (e.g., engraved jewelry, printed apparel, custom-sized furniture) are non-resalable. The 10-day return/exchange rule does not apply except for quality issues. You must confirm all customization details before placing your order.

1.8 Restrictions on Fresh/Food Products

· Fresh fruits, refrigerated foods, and short-shelf-life snacks are ineligible for returns/exchanges if they spoil due to improper storage or delayed pickup by you.

· If products are already spoiled upon receipt, you may apply for after-sales service by providing photos and logistics information within 24 hours of delivery. Final handling will be determined by our team.

1.9 Requirements for Electronic & Digital Products

Mobile phones, computers, tablets, and other electronic devices must:

· Power on normally;

· Be free of scratches;

· Include all original accessories (e.g., chargers, warranty cards).

Unconditional returns/exchanges are not supported for activated devices without quality issues. For quality-related claims, an official inspection report is required before processing.

1.10 Standard Application Process

You must initiate a return/exchange request through the Platform’s “After-Sales Portal” first. Upload photos of the product’s current condition and order details, then wait for our approval (typically 1-3 business days). Only ship the product to the address we provide after approval. We reserve the right to refuse products returned without prior approval.

2. Supplementary Explanations

2.1 Logistics Responsibility Definition

· If products are damaged or lost during transportation, you must inspect the package in person upon delivery. If issues are found, refuse to sign for the package immediately, request a certificate from the logistics provider, and notify us promptly. We will negotiate compensation with the logistics company on your behalf.

· For transportation issues reported after signing for the package, you will need to communicate directly with the logistics company. We can provide assistance but assume no direct responsibility.

2.2 Refund Processing Time

After we confirm receipt and acceptance of the returned product, we will process your refund within 3-5 business days. Refunds will be credited to your original payment method (e.g., credit card refunds go back to the original card). The exact time for the refund to appear in your account depends on your payment platform or bank, but generally does not exceed 7 business days.

2.3 Other Notes

Amashop reserves the final interpretation right of this Policy. For any questions, please contact our customer service center.

3. Contact Us

· Customer Service Email: lzmja@megazr.com.